Complaints Procedure

Make a complaint

At Cuttle and Co. we aim to give you the best possible service. If at any point you feel that we are not meeting our obligations or you become concerned about the service we have provided then you should inform the person dealing with your matter immediately, so that we can do our best to put it right for you.

If you would like to make a formal complaint, then you can read our full complaints procedure within the client care letter you received at the start of your case. Making a complaint will not affect how we handle your case.

If you are not happy with the offered solution at that stage, please forward your written complaint to the Complaints Handling Partner, who will have been identified in your Client Care Letter at the start of your case.

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
You can raise your concerns with the Solicitors Regulation Authority just by clicking the logo at the foot of our home page and follow the link to make a complaint.

If you do not feel that we have dealt with your complaint at that stage, you have the right to contact The Legal Ombudsman who can help you. They will look at your complaint independently.

Legal Ombudsman details

The Legal Ombudsman expects complaints to be made to them within one year of the date of the act or omission about which you are concerned or within one year of you realising there was a concern. You must also refer your concerns to the Legal Ombudsman within six months of our final response to you. If you fail to comply with these timescales, the Legal Ombudsman may refuse to investigate your matter.

The Legal Ombudsman’s details are as follows:

Address:        PO Box 6167, Slough SL1 0EH

Telephone:    0300 555 0333

Website:      www.legalombudsman.org.uk